FAQs

Before enlisting Newcastle and Hunter Community Health’s services, we understand that you may have some questions.

If you cannot find the answer to your question below, please use our contact page to get in touch – we are happy to discuss anything with you.

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We pride ourselves on the wide range of services and support offered at NHCH. Use the drop-down menu to find the service you’re looking for.

FAQs

  • General information

Newcastle and Hunter Community Health is located in Stockton, New South Wales, and services the broader Hunter region area.

As of 2019, we service the following areas of the Hunter Region NSW;

  • Newcastle and outer suburbs
  • Maitland
  • Cessnock
  • Hunter Valley
  • Lake Macquarie
  • Port Stephens

If you are unsure of your access to these services due to your location, please get in contact.

Newcastle and Hunter Community Health operates from 8am to 6pm, Monday to Friday. However, we have a team of qualified nurses who are available 24/7.

If you are interested in our 24/7 care, please get in touch with us today.

Please contact us by phone 02 4920 1637, complete the online form or email us at enquires@nhch.com.au

We are approved to provide services to NDIS and Aged Care funding recipients. In addition, we operate a fee for service model for private clients.

We will work with clients to ensure they receive regular services at a time suitable to them.

  • NDIS

The National Disability Insurance Scheme (NDIS) is the new way of providing individualised support for people with disability, their families and carers. It empowers people with disability to choose and achieve their goals so they can have a better life.

Yes, Newcastle and Hunter Community Health are approved provider under the NDIS.

You are eligible for the National Disability Insurance Scheme (NDIS) if you:

  • are under 65 years of age, and
  • are an Australian citizen or resident or permanent visa holder, and
  • meet the disability or early intervention requirements.

Your eligibility for access to the NDIS will be determined by the National Disability Insurance Agency (NDIA). You can check your eligibility here.

  • Services

At NHCH we offer a wide range of health care services to be able to cater to the variety of health and wellbeing concerns within our local community. You can learn more about each individual service we offer by following this link or alternatively you can get in touch with our team today on 02 4920 1637

Depending on the service, we can set a scheduled time. For those such as personal care, we can provide an estimated time frame, as well as advise by phone on the day.

Please click here to read more.

Our care team consists of Registered Nurses, Enrolled Nurses, Assistants in Nursing and Disability Support workers. All our staff have their professional qualification as well as CRC, WWC and First Aid Certificate.

At NHCH we pride ourselves on being able to provide support that fits to your personal needs, which we are aware are subject to change. The choice and control are yours, with our team here to support you at each step of the way and work out a health care plan that is most suitable.

Understanding the Aged Care Charter of Rights