Our founder and Managing Director, Alison McQueen, was recently featured in local newspaper, the Newcastle Herald! She spoke about her career, the journey towards establishing NHCH, the royal commission, the NDIS and more. Here’s what she had to say.
The journey so far
Alison said she really wanted to expand her career options after working in the disability sector as an AIN. “I have always enjoyed working in a caring role and couldn’t imagine doing anything else,” she said.
She said she learnt a lot during her time as a clinical advisor in the private health insurance industry. Alison says she’s now able to understand “some of the difficulties and challenges that people living with acute and chronic illnesses can face as they navigate the healthcare system.” She credits her learning to be part of the reason she founded NHCH.
Alison believes the business is unique in that it gives consumers a variety of choice in care and provider options. “I felt there was an opportunity for a new locally-owned provider to enter the market. We’re small enough to know each client and their family, yet big enough to provide optimum care by understanding their individual needs. And, from a personal perspective, it allowed me to combine my clinical, business and management experience and really ensure the services were delivered in a person-centred way,” she said.
Our range of home care packages and NDIS options can be found on our website.
“The NDIS has been a game changer for the disability services industry. It has empowered people living with a disability, their families and carers to develop a support package individual tailored to their needs,” Alison told The Newcastle Herald.
By allowing participants to decide who supports them, and which goals they want to strive towards, the NDIS solidifies the sense of independence NHCH believes all our clients are entitled to.
The Royal Commission
On the Royal Commission into Aged Care Quality and Safety currently underway Alison said, “It’s vital to have the highest standard of care and the right level of support,” Alison said. But at the same time, she believes there are “serious failings (within the industry) that need to be addressed.”